Terms and Conditions

Updated April 10th, 2017

InSoFast ® may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. InSoFast, LLC reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if InSoFast, LLC believes that customer conduct violates applicable law or is harmful to the interests of InSoFast, LLC.

Conditions of Use

By using this site, you signify your agreement to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this site. InSoFast, LLC may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound.

Disclaimer

The materials on this Website are provided “as is” and without warranties of any kind, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. InSoFast, LLC does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. InSoFast, LLC does not warrant or make any representations regarding the use or the results of the use of the materials on this Website in terms of their correctness, accuracy, reliability, or otherwise. You (and not InSoFast, LLC) assume the entire cost of all necessary servicing, repair, or correction. Links to other sites may be available for access through this home page. Such external Internet addresses contain information created, published, maintained or otherwise posted by organizations independent of InSoFast, LLC. InSoFast, LLC does not endorse, approve or certify any information, product or service referenced or provided at such addresses.

Limitation of Liability

While InSoFast, LLC uses reasonable efforts to include accurate and up-to-date information on this Website, errors or omissions may occur. InSoFast, LLC makes no warranties or representations as to the accuracy of this Website. Under no circumstances including, but not limited to, negligence by act or omission, InSoFast, LLC or any party involved in creating, producing, or delivering this Website be liable for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this Website, even if InSoFast, LLC or an authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall InSoFast, LLC’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you for accessing this Website.

InSoFast, LLC assumes no responsibility and shall not be liable for any damages due to viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Website or your downloading of any materials, data, text, images, video, or audio from this Website.

Restrictions on Use of Materials

This site is owned by InSoFast, LLC. Permission is granted to display and navigate around this Website with a computer using HTML browser software, solely for personal, non-commercial use. Any commercial or public use of this Website or any portion hereof is strictly prohibited.

Except as otherwise permitted by InSoFast, LLC no materials from this Website or any Website owned, operated, licensed or controlled by InSoFast, LLC may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this Website for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, re-post, or use the content of this Website for public or commercial purposes, including the text, images, audio, and video, without InSoFast, LLC’s written permission. InSoFast, LLC neither warrants nor represents that your use of materials displayed on this Website will not infringe rights of third parties not owned by or affiliated with InSoFast, LLC.

Jurisdiction

This Website is controlled and operated by InSoFast, LLC from its offices within the State of South Dakota, United States of America. InSoFast, LLC makes no representation that materials on this Website are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

Trademarks, Service Marks and Copyrights

InSoFast ®, and all other trademarks service marks, trade names and logos used by InSoFast.com are registered trademarks or service marks of InSoFast, LLC. All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. We are very protective of our trademarks and service marks. All use of these marks must be with our permission. We will file appropriate legal actions to enjoin the unauthorized use of these marks. Under the law, we would be entitled to collect your profits, our actual damages and, perhaps, our attorney fees. We thank you for your cooperation.

Patent

InSoFast®, the concept, usage, and design are patented.

Shipping Policy

Updated April 15th, 2017

Quantity Determination

Measure twice, order once.

Verify the length and height of your project surfaces to determine accurate square footage for your order. Do not overestimate. Our online project calculator will automatically determine the best quantity and price level.

Do not order extra panels. Mis-cut panels can be glued back together and reused. Gross overshipment may not qualify for return authorization.

Payment and Taxes

We accept Visa, Mastercard, Discover, American Express, Check or Check Card. Personal checks require a processing time of three business days.

Customers shipping to locations within the United States can can purchase online via our secure 3dCart shopping portal. Shipments to locations outside the United States must call (888) 501-7899 to place an order.

For sales made to MN, MA, PA, ID, SD or Canadian addresses, sales tax will be collected. For all other sales, the customer is responsible for any state or local sales tax.

Sample Credit

You can purchase a full-size sample panel for $20.00 in order to see if InSoFast is right for your project. Sample packages demonstrate all the key engineered features of the panel and include an installation guide as well as other product literature. You can also use it in your final project.

If you’ve purchased a sample panel and decide to use InSoFast to complete your project, we refund the price of the sample from your final total. You must order more than 4 boxes to receive the credit. If you purchase 2 samples – one UX and one EX, to compare – your order must exceed 8 boxes to receive the sample credit.

Credit limited to 2 samples.

Return Policy

No Returns without Authorization. Authorized Returns subject to $30 Restocking Charge per box. No Returns after 30 days. No Returns for sales outside the continental US.

Purchasing Policy

Updated: October 11th, 2015

Contents and Packaging

All orders are shipped in easy-to-handle boxes of 5 panels. Quoted amounts may vary from your request. The boxes are delivered together via standard delivery services. They come stacked and stretch wrapped on a pallet.

You do not need to have the capabilities of unloading the full pallet, just cut the stretch wrap and unload the boxes individually off the back of the truck.

Tracking and Delivery

Your order is packed and shipped the following business day. You will receive an email the next business day with tracking information and an estimated delivery date for your order. Tracking numbers may not be active until the day after shipment. Please know that delivery dates and online tracking are estimates only. We can not make guarantees on behalf of the freight companies.

You will need to be available on-site to accept and unload the packages. You have the option of ordering a lift gate service from the freight carriers so that pallets can be unloaded by the driver and set on the ground. You must contact the freight company directly before your scheduled delivery to request this service. This may delay your delivery. Any additional fees or charges associated with this request would be your responsibility at the time of delivery.

Free Shipping and FedEx Upgrade Service

We offer free, factory-direct shipping throughout the lower 48 states within 4-10 business days. Semi-truck and trailer access is required for the free standard delivery service. Limited access charges may apply. As a premium service, you can upgrade to FedEx Home Delivery with delivery times between 2-4 days. Call for details.

Privacy Policy

Updated July 17th, 2015

InSoFast, LLC recognizes the importance of your privacy and protecting your Personal Information while you are visiting our website. It is our goal to provide you with the opportunity to access and use it in a secure environment. Thus, we have established policies and procedures to prevent misuse of your personal and non-personal information.

Your Information

We gather, use and keep information only if we believe that it is necessary to administer our business and to best serve you. We employ a few tactics to collect this information from our website. The methods are very general and do not collect anything that could be personally identifiable without your consent. The only places we collect personally identifiable information are our online shopping cart, information request form, and feedback form. Interacting with any of these three pages is entirely, 100% optional.

The information we collect is used solely by members of the InSoFast team for the strict purpose of aiding our business and our customers. Our team is trained on customer confidentiality and privacy and we take appropriate disciplinary measures to enforce employee privacy responsibilities.

Secure Access

We offer an encrypted portal (SSL or Secure Socket Layer) for viewing our website. You can access our website using this secure connection by appending the “https” protocol to the beginning of our web address in your browsers address bar. For example: visit https://insofast.com instead of http://insofast.com.

You will then be able to view our security certificate verified and issued by Starfield Secure Certification Authority.

3dcart eCommerce Software

The InSoFast online shopping cart uses software developed by 3dcart to manage online orders of our product. This is one of three places on our website where we collect personally identifiable information. We do this for the sole purpose of fulfilling your order. We maintain a record of the transaction solely for business purposes and will never trade, release or sell such information to third-party interests. All transactions occur over a secure, encrypted connection by default.

Google Analytics and Adwords

We use the Google Analytics tracking code to view our website hits. It helps us track how visitors find and use our website so that we can best optimize the experience. Analytics collects anonymous data about a user’s visit.

It can tell us the city a visitor is located in and the type of device they are using. It can tell us the version of a visitor’s browser and how long that visitor spent looking at our pages. We can get a general report of how many people are on our website at a given time. It can not collect and reveal specific, private information such as a users name, home address, IP address, credit card number, email password, or what they ate for breakfast. It’s not important to us anyway.

We use the Google Adwords service to display keyword-based ads for our products in Google Search results. These ads are part of the Google search algorithm and though we can optimize them for keyword-matching, we have no guaranteed control over their display.

In addition, we use the Google Remarketing code in our website to display ads across partner networks to potential customers who have once viewed our website. This code generates an anonymous cookie-based ID for your visit in order to serve relevant ads to you on other websites. You are welcome to opt-out of this kind of advertising via Google ad settings, which requires you have a Google account. You can opt-out of all third-party network advertising by visiting the Network Advertising Initiative’s opt-out page.