Shipping Policy

Updated: October 11th, 2015

Contents and Packaging

All orders are shipped in easy-to-handle boxes of 5 panels. Quoted amounts may vary from your request. The boxes are delivered together via standard delivery services. They come stacked and stretch wrapped on a pallet.

You do not need to have the capabilities of unloading the full pallet, just cut the stretch wrap and unload the boxes individually off the back of the truck.

Tracking and Delivery

Your order is packed and shipped the following business day. You will receive an email the next business day with tracking information and an estimated delivery date for your order. Tracking numbers may not be active until the day after shipment. Please know that delivery dates and online tracking are estimates only. We can not make guarantees on behalf of the freight companies.

You will need to be available on-site to accept and unload the packages. You have the option of ordering a lift gate service from the freight carriers so that pallets can be unloaded by the driver and set on the ground. You must contact the freight company directly before your scheduled delivery to request this service. This may delay your delivery. Any additional fees or charges associated with this request would be your responsibility at the time of delivery.

Free Shipping and FedEx Upgrade Service

We offer free, factory-direct shipping throughout the lower 48 states within 4-10 business days. Semi-truck and trailer access is required for the free standard delivery service. Limited access charges may apply. As a premium service, you can upgrade to FedEx Home Delivery with delivery times between 2-4 days. Call for details.

Purchasing Policy

Updated April 15th, 2017

Quantity Determination

Measure twice, order once.

Verify the length and height of your project surfaces to determine accurate square footage for your order. Do not overestimate. Our online project calculator will automatically determine the best quantity and price level.

Do not order extra panels. Mis-cut panels can be glued back together and reused. Gross overshipment may not qualify for return authorization.

Payment and Taxes

We accept Visa, Mastercard, Discover, American Express, Check or Check Card. Personal checks require a processing time of three business days.

Customers shipping to locations within the United States can can purchase online via our secure 3dCart shopping portal. Shipments to locations outside the United States must call (888) 501-7899 to place an order.

For sales made to MN, MA, PA, ID, SD or Canadian addresses, sales tax will be collected. For all other sales, the customer is responsible for any state or local sales tax.

Sample Credit

You can purchase a full-size sample panel for $20.00 in order to see if InSoFast is right for your project. Sample packages demonstrate all the key engineered features of the panel and include an installation guide as well as other product literature. You can also use it in your final project.

If you’ve purchased a sample panel and decide to use InSoFast to complete your project, we refund the price of the sample from your final total. You must order more than 4 boxes to receive the credit. If you purchase 2 samples – one UX and one EX, to compare – your order must exceed 8 boxes to receive the sample credit.

Credit limited to 2 samples.

Return Policy

No Returns without Authorization. Authorized Returns subject to $30 Restocking Charge per box. No Returns after 30 days. No Returns for sales outside the continental US.